Terms of service

Last Updated: 19 March 2026

1. Introduction and Acceptance

Welcome to the website of Yamatoya Co., Ltd. (hereinafter "Company", "we", "us", or "our"). Since 1924, we have been dedicated to designing furniture that supports family growth. These Terms of Use ("Terms") govern your access to and use of our website, yamatoya1924.com (the "Site"), and the purchase of our products.

By accessing, browsing, or purchasing from this Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

2. Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your country or region of residence. If you are accessing this Site on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

3. Online Store Terms

  • Product Representation: We have made every effort to display our products' colours and images as accurately as possible. However, as our products often utilise natural wood, variations in grain, texture, and colour tone are inherent and are not considered defects. We cannot guarantee that your computer monitor's display of any colour will be accurate.

  • Modifications: Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.

  • Order Limitations: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. This includes orders that appear to be placed by dealers, resellers, or distributors.

4. International Sales and Compliance

Our products are dispatched from Singapore. You, the customer, are the importer of record and must comply with all laws and regulations of the destination country.

  • Safety Standards: While our products meet strict Japanese safety standards, it is your responsibility to ensure they meet the specific regulatory requirements of your country of residence before use.

5. Shipping, Returns, and Refunds

Your rights regarding shipping, delivery risk, returns, exchanges, and warranties are strictly governed by our Refund & Shipping Policy, which is incorporated into these Terms by reference. In the event of a conflict between these Terms and the Refund & Shipping Policy, the Refund & Shipping Policy shall prevail.

6. Intellectual Property

All content on this Site—including but not limited to text, graphics, logos, images, video clips, and data compilations—is the property of Yamatoya Co., Ltd. or its content suppliers and is protected by Japanese and international copyright laws. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

7. Third-Party Tools and Links

We may provide you with access to third-party tools (such as payment gateways or logistics trackers) over which we have no control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

8. Prohibited Uses

In addition to other prohibitions as outlined in the Terms, you are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (c) to upload or transmit viruses or any other type of malicious code; or (d) to interfere with or circumvent the security features of the Service.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Yamatoya Co., Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

10. Governing Law and Jurisdiction

These Terms and any separate agreements under which we provide you with Services shall be governed by and construed in accordance with the laws of Japan.

  • Jurisdiction: Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Nagoya District Court (or the summary court having jurisdiction over the location of our Head Office) as the court of first instance.

  • Consumer Rights: Nothing in these Terms limits your mandatory consumer protection rights under the laws of your country of residence, where such rights cannot be derogated from by contract.

11. Changes to Terms of Use

You can review the most current version of the Terms of Use at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.

12. Contact Information

Questions about the Terms of Use should be sent to us at:

Yamatoya Co., Ltd.

2-8-4 Mikawa Anjo Honmachi, Anjo, Aichi 446-0059, Japan

Email: info@yamatoya1924.com