FAQs

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sukusuku GL chair・Accessories

How do I clean sukusuku GL chair?

Recommended cleaning is wiping with soft cloth like cotton cloth soaked in warm water.

Can I use the sukusuku GL chair at our bar table?

sukusuku GL chair has been designed to be used with standard tabel height. i.e. between 68 - 72 cm.

Can I remove stickers attached on sukusuku GL chair?

Please do not take the stickers away. This stickers are for safety and warranty ppurpose. Besides, removing the stickers may damage the painting and / or product itself.

How much load can my new sukusuku GL withstand?

The chair seat board can withstand 80 kg maximum.

My new sukusuku chair GL seems wobbling after assembling. Any way to fix this wobble?

You can try cushion pad(s) to have your chair steady.

1. Check that the seat board and foot board are inserted into the grooves at the same height on the left and right frames.
2. Loosen all the bolts slightly and re-tighten them evenly on the right and left.
* Re-tightening the bolts evenly while lightly holding down the seat board may stop rattling.
3. Remove the padded cushion from either of the left or right frame front legs that are floating above the floor. Install spacers (thick), spacers (thin) or both and cushion pads on the frame front legs to align with the parts floating above the floor.

Please check page 14 in the instruction manual from the link here.

Are all the cushions for sukusuku chair GL water repellant?

Yes, cushions for sukusuku GL are water repellant.

Can Safety chair belt be used with chair cushion?

Yes, they can be used together.
Please check the instructio manual for your reference.

My new sukusuku chair GL has black spot(s). Aren't these defect(s)?

These are not defecet but knag rooted in nature of wood. Each one of the parts has different face like human.

To know more about material, please go check them from here.

Membership・Subscription

What are the benefits of registering as a member?

By registering as a member, you can use the My Page feature. This allows you to check your purchase history, receive newsletters, and utilize various other features. Registering your information also saves you the trouble of entering your address and other details each time you shop, making your shopping experience much more convenient.

What should I do if I forget my password?

If you forget the password you set when you registered, we are unable to retrieve it for you. Please reset your password.

I want to cancel my membership.

You can cancel your membership from your My Page.

Order・Payment・Shipping

Can I change or add items to my order?

We apologize, but we do not accept changes or additions to orders once they have been placed.

How can I confirm that my order has been completed?

You will receive an order confirmation email, which will serve as confirmation of your order. Additionally, if you have registered as a member, you can check your order history on your My Page.

I haven't received a confirmation email after placing my order.

Due to server conditions, there may be delays in the delivery of order confirmation emails. If you are using a mobile phone email address for receiving various confirmation emails, please ensure that you can receive emails from the domain "shopyamatoya-jp.com" by adjusting your spam filter settings accordingly.

How many days after placing an order will the product arrive?

Typically, products are shipped within 3 business days, excluding weekends and public holidays, from the date of your order.

When my ordered items will be shipped?

Typically, products are shipped within 3 business days, excluding weekends and public holidays, from the date of your order.

I would like to purchase the product as a gift.

We are afraid we do not offer the asked services.

I would like to change delivery address. What can I do?

We are afraid, but we do not accept changes to shopping address once they have been placed.

I would like to check where my item is right now.

An email about shipping information will be sent after the item has been shipped. You can check the status from there.

What payment method do you accept?

We accept typical credit card payments and Paypal.

I would like to change the payment method, but the puschase has already confirmed. What can I do?

We are afraid but, the payment method cannot be changed after the payment is completed, .

Return・Refund・Cancellation

Can I change or add items to my order?

We apologize, but we do not accept changes or additions to orders once they have been placed.

I received a different product from what I ordered.

We sincerely apologize for the inconvenience. If the product you received is damaged or defective, we will arrange for a return or exchange. Please contact us through the Contact Us page. Please note that returns and exchanges cannot be handled at our physical stores.

I received a defective product.

I would like to return the product(s).

We are afraid, but we do not accept return in principle. (Returns are only possible if the delivered item is defective or different from the order.)

I would like to change shopping date or arrival date. What can I do?

We are afraid, but we do not accept changes to shopping date or arrival date once they have been placed.

Warranty・Afterservices

How long is the warranty period?

Warranty covers one year from a date of purchase.
For more information, please check the clauses stated in the instruction manual.

I would like you to provide repairs or maintenances.

We are afraid we do not offer the asked services.

I would like to buy the spare part.

We are afraid we do not offer the asked services.

I lost some parts. Can I buy the parts from you?

We are afraid we do not offer the asked services.