Shipping policy

Last Update: 19 March 2026

At Yamatoya, we strive to deliver high-quality wooden furniture to homes around the world. The following policy explains how we handle shipping, import duties, defects, product support, and warranty coverage.

This Refund & Shipping Policy applies to all purchases made through yamatoya1924.com and forms an integral part of our Terms of Use.

In the event of any inconsistency between the Terms of Use and this Refund & Shipping Policy, this policy shall prevail with respect to shipping, delivery, returns, refunds, exchanges, and warranty matters.


1. Shipping Destinations

・Dispatch

We currently ship to selected countries and regions as displayed on the Site at the time of purchase, including Singapore and Malaysia.

Shipping availability may vary by destination, product type, and logistical conditions.

Orders are typically dispatched from our warehouse in Singapore.

・Processing Time
Orders are generally processed within several business days after payment confirmation, excluding weekends and public holidays.

Delivery times may vary depending on the destination country, courier services, customs clearance procedures, and local logistics conditions.

・Delivery Delays

While we aim for timely delivery, we are not liable for delays caused by customs clearance processes, local postal services, or Force Majeure events (such as natural disasters, pandemics, strikes, or transportation disruptions).


2. Shipping Fees

Shipping fees, if applicable, are calculated automatically at checkout based on the delivery destination, order value, and shipping method.

We offer free shipping on orders over SGD100 for deliveries to Singapore and Malaysia.

For reference only, SGD100 is approximately equivalent to MYR310, subject to exchange rate fluctuations. Any promotional shipping conditions or campaigns will be clearly indicated on the Site at the time of purchase.


3. Taxes, Customs Duties, and Import Charges

Orders shipped internationally may be subject to import duties, taxes, GST, SST, VAT, or other government-imposed charges depending on the destination country.

For orders shipped to Singapore:
Goods and Services Tax (GST) will apply in accordance with Singapore regulations. Any applicable import duties will be borne by us unless otherwise specified at checkout.

For orders shipped to Malaysia:
Sales and Service Tax (SST), if applicable, is the customer's responsibility. Import duties are generally not applied; however, if local authorities impose any duties or customs charges, they will be the customer's responsibility and may be collected by the courier upon delivery.

Customs clearance procedures may occasionally cause delays beyond our estimated delivery timeframe.　


4. Damaged Upon Arrival and Damaged Items

If the packaging is visibly damaged upon delivery, please inspect the goods immediately. If the product is damaged, take photos of the box before and after opening and contact us immediately. This evidence is required for us to file a claim with the courier.

If your product arrives damaged, defective, or differs from your order, please contact us within a reasonable period after delivery.

To assist our investigation, customers may be asked to provide related information, including photographic or video evidence of:

• the damaged or defective product
• the shipping carton and internal packaging
• the shipping label

Upon verification, we will determine the appropriate resolution in accordance with this policy.


5. Returns & Refunds – Resolution Without Return

Due to the high environmental and logistical cost of international shipping, Yamatoya generally adopts a “Resolution Without Return” approach for defective or incorrect items.

Where a defect or shipping error is verified, we may offer one of the following solutions at our discretion:

• Full or partial refund to the original payment method
• Replacement of the defective product or replacement parts

In most cases, customers will not be required to return the product. Instead, customers may be asked to dispose of the item locally after verification.

Unauthorised returns sent without prior approval may not be accepted.

Returns or refunds for change-of-mind purchases are generally not accepted due to the high cost of international logistics.


6. One-Year Limited Warranty

We stand by the quality of our craftsmanship. Yamatoya provides a One (1) Year Limited Warranty from the date of delivery covering manufacturing or structural defects during normal household use.

・Coverage: This warranty covers defects in materials, construction, and quality under normal household use.

・Exclusions (What is NOT covered):

    • Natural Wood Characteristics: Variations in wood grain, texture, knots, or slight colour differences are natural features of our materials and are not defects.

    • Wear and Tear: Scratches, dents, fading, or damage from daily use.

    • Misuse: Damage caused by improper assembly, modification, loading beyond weight capacity, or use in a commercial environment (unless agreed otherwise).

    • Second-hand Goods: This warranty applies only to the original purchaser and to products purchased directly from Yamatoya or authorised channels.

All warranty claims are subject to verification and product availability.


7. Assembly Responsibility

Customers are responsible for assembling the product according to the instructions provided.

Yamatoya is not responsible for damage, malfunction, or safety issues resulting from incorrect assembly, improper installation, or failure to follow the provided instructions.

Customers should ensure that all screws, fittings, and safety components are securely installed before use.


8. Natural Wood Characteristics

Our products are made from natural wood.

Variations in wood grain, colour tone, texture, knots, and natural markings are inherent characteristics of solid wood and are not considered defects.

Each piece of wooden furniture is unique, and these natural variations are part of its beauty.

For more information about the characteristics of natural wood, please refer to our guide here:


9. Child Safety Notice

Our products are designed with children's safety in mind; however, proper use and adult supervision are essential.

Customers must follow all safety instructions provided in the product manual.

Children should always be supervised by a responsible adult when using furniture products, particularly high chairs, desks, and seating furniture.

Yamatoya shall not be responsible for accidents or injuries resulting from improper use, misuse, or failure to follow safety instructions.


10. Marketplace Purchases

For purchases made through third-party marketplaces, certain aspects of shipping, returns, refunds, and warranty handling may be governed by the marketplace's policies.

In the event of any inconsistency, the marketplace’s policies shall prevail.

 

11. Frequently Asked Questions (Shipping)

Q1: How much does delivery to Singapore and Malaysia cost?
Delivery to Singapore and Malaysia is free for purchases over SGD100.

Q2: Will there be customs duties on deliveries to Singapore or Malaysia?
Generally, there are no customs duties on deliveries to Singapore or Malaysia. However, if local authorities levy any customs duties or import charges, they will be the customer's responsibility.

For more detailed answers to common shipping-related questions, please visit our FAQ page below:


12. Changes to Refund & Shipping Policy

You can review the most current version of the Refund & Shipping Policy at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.


13. Contact Information

Questions about the Terms of Use should be sent to us at:

Yamatoya Co., Ltd.

2-8-4 Mikawa Anjo Honmachi, Anjo, Aichi 446-0059, Japan

Email: info@yamatoy1924.com